Name of the company:
Telephone: +358 14 720672
These terms and conditions are applied for all purchases from Veico Oy to be shipped within EU countries. The order is considered binding after we have received the order. For web shop orders we confirm receipt of your order by email. The agreement is completed when we confirm the order by sending separately an order confirmation or by delivering the goods. The prices in our web shop are including VAT 24 %. Business customers outside of Finland but within EU are eligible for tax free intra-community deliveries when registered in our web shop as retailer and given us a valid VAT number at the time of order. The shipping costs will be added to the order and displayed in the shopping basket. The Finnish law is applied to our web shop and all purchases from us.
Business customers outside of EU
We ship worldwide to retailers. Shipments outside of EU will be delivered tax free. These terms and conditions are applied but particular conditions and extra fees are possible. The customer is responsible for arranging payment of taxes and customs in the destination country. Customers in Norway and Switzerland can order directly from the web shop. For deliveries in other countries outside of EU, feel free to contact us by email.
We use personal data for maintaining the customer relationship and for our own marketing. Veico Oy will not release personal data to third parties.
Ways of delivery
We send the goods by Itella to the delivery address given by the customer.
Our usual delivery time is about 2 weeks. Some of the products are stock products that can be shipped more quickly. Some of the products will be produced to order so the delivery time may vary depending on the production situation.
We reserve the right to make partial shipments. We don’t charge additional shipping costs for second deliveries.
The purchased products and shipping costs are paid when placing the order. We accept card payment with bank and credit cards. The payment will be processed by our web payment partner Suomen Verkkomaksut Oy (Finnish Web Payments Ltd).
Payments with Visa, Visa Electron or MasterCard:
If you want to pay with Visa, Visa Electron or MasterCard cards, acts Veico Oy only as the marketer of services and products and delivers the products to buyers. Suomen Verkkomaksut Oy is responsible for reclamations.
Suomen Verkkomaksut Oy acts as the seller in Visa, Visa Electron and MasterCard payments and the deal is made between the customer and Suomen Verkkomaksut Oy. The seller is responsible for all deal related obligations. Suomen Verkkomaksut Oy is also the payment recipient.
Suomen Verkkomaksut Oy
Telephone: +358 207 181830
Suomen Verkkomaksut Oy (FI21228397) carries out netbank related payment transfer
services in co-operation with Finnish banks and credit institutions. For consumer the
service works exactly the same way as traditional web payments.
Business customers who have an account with us can use invoice for payment method. The general terms of payment is 14 days net for export deliveries and 7 days net for deliveries within Finland. We reserve the right to request prepayment. Before delivering a new delivery we require complete payment for all previous orders.
Right of ownership
We reserve the ownership of the goods until complete payment.
Eventual problem situations and return of goods
If you have any questions or problems with your order, feel free to contact us by email. We are happy to answer your questions about the products and orders and try to find the best solution.
Private consumers have the right to cancel within 14 days. The goods shall be unused and in original packages. The right of cancel is not applied for custom-made orders. For return deliveries from outside of Finland all return delivery costs are to be paid by the customer.
Business customers don’t have the right to cancel.
Good to know
Wood is a natural material. We are doing our best to take care of selecting the right materials, proper manufacturing and right conditions. The natural phenomena and transformation of wood cannot be though completely avoided. Natural variation of colours and varying fiber patterns belong to the natural characteristics of wood. To keep the wood product in a good condition it is important to take care of proper storage and maintenance.
The colours of the coloured products may vary due to finishing made by hand.
We reserve the right to make technical changes and changes in design.